Human Resources
is just what it says: resources for
humans - within the workplace! Its main
objective is to meet the organizational
needs of the company it represents and
the needs of the people hired by that
company. In short, it is the hub of
the organization serving as a liaison
between all concerned. Depending on
the size of the company, the HR Department
might be called Personnel with a manageable
workforce that can be handled by a personnel
manager and a small staff. For larger,
more complex organizations with hundreds
of departments and divisions, the task
is much more demanding, taking on a
life of its own.
Some companies have more than one
HR Department - Corporate and Union.
For example, a food service industry
might have a Corporate HR Department
that oversees "white collared" employees
and an HR Department that oversees
the "blue collar" workforce with an
emphasis on labor relations. With
such diverse needs, the organization
will institute these two HR Departments
to manage the unique needs of both
union and non-union employees. Some
of the many core functions of the
Human Resources function involves
the following: Organizational Development:
To ensure its success, a company must
establish a hierarchal reporting system.
Picture an organizational chart with
boxes representing each position starting
at the top with the first and single-most
important being the highest-ranking
role. Following the lines, more boxes
are branched off to define each department
head and their direct reports. As
the company expands, so will this
chart. The funnel of responsibility
is critical to the efficiency of a
smoothly operating business entity
in which there is a clearly defined
understanding of who is responsible
for what. This is what HR does for
a company. They provide consultation
to a company's management team to
identify what the company's core business
and culture is about, and proceeds
to plan and map the company's organizational
infrastructure to support those needs.
Employee Recruitment and Selection
Process:
There are many steps to recruiting
and selecting qualified employees.
First, a department head must inform
the HR manager of an opening in their
department. Then the HR manager must
obtain the job description to formulate
a Job Description Sheet for publication
either internally, publicly, or both.
Then HR must field the (many) responses
to that job announcement to weed out
the qualified from the unqualified
applicants. Once that is completed,
the interview process must be coordinated.
This is a full time job! If one job
ad generates 80 responses, there's
a good chance that only 10 applicants
are highly qualified for the position.
If the department's hiring manager
were to interview the other 70 less-than-qualified
applicants, their department would
come to a complete standstill because
there would be no time for anything
else! That's where HR, a.k.a. Fort
Knox, comes in. They prepare the job
description, contact the newspaper,
run the ad, field the calls, faxes,
and emails, compile a list of potential
candidates from dozens of in-coming
resumes, submit their list of potential
candidates to the department's hiring
manager for approval and selection,
contact the chosen candidates to set
up preliminary interviews, and interview
the candidates! Yes, that's right.
Preliminary interviews! Although most
interviews are with the hiring manager
or their associates, not all applicants
get to meet with the department's
hiring manager right away. It is not
uncommon for a company to filter out
those who fail to impress the HR manager
first. For those select few who make
it through, the HR manager schedules
interviews between the department's
hiring manager and potential candidates,
and follows up with the hiring process
to establish the new hire with the
company. Not unlike the screening
process for American Idol, a job seeker
needs to perform their best to impress
the "judges." Employee Training &
Development: As a company and the
requirements of a position evolve,
a company needs to take certain measures
to ensure a highly skilled workforce
is in place. The Human Resources Department
oversees the skills development of
company's workforce, acting as an
in-house training center to coordinate
training programs either on-site,
off-site, or in the field. This might
include on-going company training,
outside training seminars, or even
college, in which case an employee
will receive tuition reimbursement
upon earning a passing grade.
Employee Compensation Benefits:
This covers salaries, bonuses, vacation
pay, sick leave pay, Workers' Compensation,
and insurance policies such as medical,
dental, life, and 401k. The Human
Resources Department is responsible
for developing and administering a
benefits compensation system that
serves as an incentive to ensure the
recruitment and retainment of top
talent that will stay on with the
company. When an employee is hired,
the company's Benefits Coordinator
is required to meet with employees
one-on-one or in small group settings
to explain their benefits package.
This often requires an employee to
make an informed decision and to provide
their signature for processing purposes
Employee Relations:
With the increased rise in unethical
practices and misbehaviors taking
place in today's workplace such as
age, gender, race, and religion discrimination
and sexual harassment, there needs
to be mandatory compliance with governing
rules and regulations to ensure fair
treatment of employees. In short,
employees need to know they have a
place to turn when a supervisor abuses
his or her authority in anyway. Whether
corporate or union, the HR Department
will get involved to act as arbitrator
and liaison between legal entities,
regulatory agencies such as Human
Rights, supervisors (who might be
falsely accused), and employees to
properly address and resolve the issue
at hand.
Policy Formulation:
Regardless of the organization's
size, company policies and procedures
must be established to ensure order
in the workplace. These policies and
procedures are put in place to provide
each employee with an understanding
of what is expected of them. Similarly,
these policies and procedural guidelines
will assist hiring managers in evaluating
their employee's performance. These
policies can be established company-wide
or used to define each department's
function. It is Human Resource's responsibility
to collaborate with department managers
on the formulation of these policies
and regulations to ensure a cohesive
organization. A common practice is
the development and implementation
of an Employee Procedure Manual or
Employee Handbook that is either distributed
to each employee at the time of hire
or a master copy allocated one to
a department.
HRIS - Human Resources Information
Systems:
To keep track of the vast amount
of data, a human resources department
must have a good HRIS in place to
automate many functions such as planning
and tracking costs, monitoring and
evaluating productivity levels, and
the storing and processing of employee
records such as payroll, benefits,
and personnel files.
It is very important that you, the
job seeker, understand how the HR
function works - specifically in the
area of candidate recruitment. If
you are considering a career in human
resources, you can choose to become
a Generalist or a Specialist. Some
titles include HR Manager, HR Recruiter,
HR Administrator, Payroll Coordinator
or Assistant, PeopleSoft HR Project
Manager, Benefits Administrator or
Coordinator, Labor Relations, Training
Coordinator, HRIS Specialist and HR
Consultant.
Whether a job seeker or a HR professional,
research a company well before applying
for a position.